What you need
- Your Jira Cloud site URL (for example https://acme.atlassian.net)
- The account email the API token belongs to
- An Atlassian API token for that account
- The project key incidents should be filed under (for example OPS)
Set it up
- Connectors → Add connector → Jira
- Enter the site URL, account email, and project key, and paste the API token
- Click Test connection — it shows the account it authenticated as and the project it found
What gets filed
One ticket per analysed incident, containing the root-cause hypothesis, the confidence rating stated plainly, the proposed fix in full, and a link to the draft pull request if there is one. Everything needed to make a decision is in the ticket, so review can happen in Jira rather than requiring a trip to this dashboard.
Command-type fixes appear in the ticket as a code block, labelled as not having been run. Incident Copilot never executes them, and the ticket says so, because the ticket is what someone will read at 3am.
What is read
Before the analysis, Incident Copilot searches the same project for tickets matching the failing service — the "has this happened before?" half of context. Only the summary, status, resolution and creation date of matches are used.